Responsible Gambling

At Velobet Casino, we are committed to providing a safe and responsible gambling environment for all our players in the United Kingdom. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a safe and controlled manner.

Our Commitment to Responsible Gambling

Velobet Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all responsible gambling standards set forth by UK legislation. We are committed to:

Preventing underage gambling
Protecting vulnerable customers
Providing tools and resources to help players maintain control
Promoting responsible gambling practices
Supporting problem gambling awareness and treatment

Player Protection Tools

We provide various tools to help you maintain control over your gambling activities:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on the amount you can lose over a specific period. Once reached, you will not be able to continue gambling until the period resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You will receive notifications and be logged out when your time limit is reached.

Reality Checks

Receive pop-up reminders showing how long you have been playing and how much you have spent during your session.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During self-exclusion, you will not be able to access your account or receive promotional materials.

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

Spending more money or time gambling than you can afford
Chasing losses with bigger bets
Gambling to escape problems or negative emotions
Lying about gambling activities to family or friends
Neglecting work, family, or other responsibilities
Borrowing money to gamble
Feeling anxious or depressed about gambling

Getting Help

If you or someone you know is struggling with gambling problems, help is available. Contact these organizations for support:

GamCare

Free, confidential advice and support for anyone affected by gambling problems.

Website: www.gamcare.org.uk

Helpline: 0808 8020 133 (24/7)

Live Chat: Available on their website

Gamblers Anonymous

A fellowship of men and women who share their experience to help solve their gambling problem.

Website: www.gamblersanonymous.org.uk

Helpline: 020 7384 3040

BeGambleAware

The leading charity in Britain committed to minimizing gambling-related harm.

Website: www.begambleaware.org

GAMSTOP

A free service that lets you put controls in place to restrict your online gambling.

Website: www.gamstop.co.uk

Underage Gambling Prevention

Velobet Casino strictly prohibits underage gambling. We use advanced age verification systems and regularly monitor accounts to prevent minors from accessing our services. Players must be 18 years or older to create an account and gamble on our platform.

If you suspect underage gambling, please contact us immediately at [email protected].

Financial Controls

We encourage all players to:

Set a budget before you start gambling
Never gamble with money you cannot afford to lose
Keep track of time and money spent gambling
Take regular breaks from gambling
Never chase losses
Consider gambling as entertainment, not as a way to make money

Staff Training

All Velobet Casino staff receive comprehensive training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related harm. Our customer support team is available 24/7 to provide assistance and information about responsible gambling tools.

Regular Reviews

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. Our last policy review was conducted in February 2026.

Contact Us

If you have any questions about responsible gambling or need assistance with setting up player protection tools, please contact us:

Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9234 (Available Monday-Friday, 9:00 AM - 6:00 PM GMT)

For complaints related to responsible gambling practices, please contact our Compliance Team at [email protected].

Remember: Gambling should be fun. When it stops being fun, it's time to stop.

This page was last updated on March 15, 2026.