Privacy Policy

Effective Date: March 1, 2026

Welcome to Velobet Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.velobetcasino.com and use our services in the United Kingdom.

1. Information We Collect

We collect various types of information in order to provide and improve our services:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, transaction history, deposit and withdrawal details.
Verification Data: Copies of identity documents, proof of address, and other documents required for compliance with UK Gambling Commission regulations and anti-money laundering laws.
Technical Data: IP address, browser type, operating system, device information, and browsing activity on our website.
Usage Data: Information about how you use our website, including pages visited, time spent, and clicks.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory obligations, including age verification and anti-money laundering checks.
To process your transactions and manage your account.
To communicate with you, including sending account updates, promotional offers, and customer support responses.
To improve our website and services through analysis and research.
To detect and prevent fraud, abuse, and other illegal activities.
To comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Performance of a contract: To provide you with casino services as per our Terms and Conditions.
Legal obligation: To comply with UK gambling laws, anti-money laundering regulations, and other statutory requirements.
Legitimate interests: To improve our services, prevent fraud, and protect the security of our platform.
Consent: Where applicable, for marketing communications and certain cookies.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Regulatory authorities such as the UK Gambling Commission and law enforcement agencies when required by law.
Third-party service providers who assist us in operating our website, processing payments, identity verification, and marketing. These providers are contractually obligated to keep your data confidential and secure.
Affiliated companies within the Velobet group for operational purposes.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to maintain a high level of protection.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, or accounting requirements. When your data is no longer required, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal data under UK data protection laws:

Right to access: Request a copy of your personal data we hold.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data in certain circumstances.
Right to restrict processing: Request limitation of how we use your data.
Right to data portability: Receive your data in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Withdraw any consent you have given for data processing.

To exercise your rights, please contact us at the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Velobet Casino
Email: [email protected]
Phone: +44 20 7946 0123
Address: Velobet Casino Ltd, 25 St. James's Street, London, SW1A 1HA, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit their website at https://ico.org.uk for more information.

Thank you for trusting Velobet Casino with your personal information.